Smartcorals

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Smartcorals

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Terms and Conditions

General conditions

1.Smartcorals is engaged in Coral Breeding and sales all over EU countries.

2.These general terms and conditions apply to all behavior of Smartcorals, including in any case but not limited to offers from Smartcorals and agreements between Smartcorals and its customer.

3.Deviations from the general terms and conditions are only valid if they have been expressly agreed in writing between Smartcorals and the Customer.

4.The applicability of any purchase and other conditions of the Customer is expressly rejected.

5.If and as soon as it has been established that one or more provisions in these general terms and conditions are invalid, void or legally voided, the other provisions of these terms and conditions will remain in full force and Smartcorals and the Customer will replace provisions with provisions that correspond as much as possible with the invalid, void or annulled provisions in terms of purpose and purport.

6. The failure at any time by Smartcorals to demand compliance with one or more provisions of the agreement, including the provisions in these general terms and conditions, does not in any way affect Smartcorals' rights to demand compliance by the Customer at a later date, to demand.

7.The general terms and conditions do not apply if and insofar as they are deviated from in the agreement between Smartcorals and the Customer.

General terms and conditions, conclusion and amendment of agreement

1.All offers made by Smartcorals to the Customer are without obligation, unless expressly stated otherwise in the offer.

2.An agreement is only concluded by written agreement between Smartcorals and its customer.

General terms and conditions, Prices and payment

1.All prices quoted by Smartcorals are including of VAT and other levies imposed by the government, unless expressly stated otherwise. Payments must be made according to the invoice made at checkout.

2.The prices only apply to the goods mentioned by name in the invoice.

3.Prices stated by Smartcorals are based on the purchase prices, taxes and the right deliverycharge applicable at the time of the invoice. If the customer is choosing wrong shipping charge not applicable to his or her order amount or location, Smartcorals is entitled to change the agreed price and the customer has to pay the outstanding amount in 14 days,delivery will be pending untill all invoices will be fully paid.

4.All invoices will be paid by the Customer in accordance with the agreed payment conditions stated on the invoice. In the absence of such conditions, the Customer must pay within 14 days of the invoice date.

5.If the Customer does not pay the amounts due within the agreed term, the Customer will be in default by operation of law and the Customer will owe statutory interest on the outstanding amount, without prejudice to its other obligations.

6.Costs of collection, both judicial and extrajudicial, are for the account of the Customer, with a minimum of € 250.00.

7.Payments made by the Customer always firstly serve to settle all interest and costs owed and secondly to settle due and payable invoices that have been outstanding the longest.

Reporting policy:

Take a clear picture of the dead or wrong coral in the original packiging and email the picture within 1 hour of delivery time to info@smartcorals.eu and state the article number of the coral you ordered,it can be found on the invoice.Some corals can get injured during delivery it does not mean it is dead,like a broken of sps branch or some injury on an lps,so in that case I'll provide advice how to speed up the heeling progress.In most of the cases injured corals recover fully.

Never throw away a coral without permission from Smartcorals. This will void the warranty.

Never send coral back without permission from Smartcorals. This will void the warranty.Expensieve corals classified by you dead in some cases may will need to be shipped back in a suitable packaging to Smartcorals when it is approved by Smartcorals,return shipping cost will be not refunded!

Without proof of the dead or wrong coral with an extra picture with date and time visible on the picture / please take a screenshot when the details are visible on the picture /, Smartcorals cannot provide credit.

Smartcorals will contact you within 10 working days for a warranty approval result.

If you have approved the warranty, I will contact you for a solution or you will receive the credit on your account.

Shipping costs are not refunded uner no circumstances,including shipping or delivery carried out by Smartcorals or its delivery provider and return shipping paid by customer!

Gift frag is exluded under dead or wrong coral complaints.Gift frag will not be refunded or replaced nor credit granted in any circumstances.

Why only arrival guarantee?

I cannot guarantee the survival of coral in your aquarium. Your dipping and acclimating methods severly affects the corals health, I can not be hold responsible for that.
Light, current and water quality have a severe influence on the color and health of the coral, so that a coral can quickly change color or die.
You are responsible for maintaining the correct water values, which is important for the animals that live there.
Smartcorals therefore only guarantees the proper arrival of the right coral in the right condition.
If you have any further questions, please contact me at info@smartcorals.eu .

Requirements for the warranty:

Address given was correct
The recipient was at home on the day of delivery
Email sent with photo of dead or wrong corals within 1 hours of arrival ,pictured in the original packiging, extra picture with picture details displayed date+time. (Photographs taken of the marine life not in original packiging, will not be accepted).
All photographs need to be clear and not distorted. Photographs that do not clearly show their subject will be unable to be accepted as evidence. (Photographs taken of the marine life not in water, will not be accepted, as some marine life can look distorted/dead out of water).
Failure to be present to sign for your parcel on the first delivery attempt will void all claims. Failure to follow Smartrcorals specified reporting procedure will also void any claims.

Return policy:

Return of live marine corals and any other live marine creatures is not accepted by SmartCorals under no circumstances.
Return of dry product in 20 days of dry product has been received by the customer. The dry product has to be sent back in the original packiging unopened in a resellable condition with details of original order. Refund of returned dry product will be granted after returned product has been received by Smartcorals and after inspection of dry products condition is in an acceptable level.SmartCorals has right to not grant refund of dry product if resellable conditions has not met, in this case pictures of dry product with clear explanation will be sent to the customer,if in any doubt please contact Smartcorals with a clear picture of the product before returning it.All transaction fees+other fees charged by your preferred payment method provider will be deducted from your refund amount. Return shipping and shipping will not be refunded under no circumstances.

Damaged or wet parcell:

You need to accept the damaged or wet parcell,but you have to make sure that the delivery companies representative files a report of the damaged or wet parcell. Reporting policy applies for the damaged or wet parcell. Please note that most corals survive the above parcell conditions but if you are in doubt do not hesitate to contact me.Failure to accept the damaged or wet parcell or failure to follow Reporting Policy will void warranty and refund will not be granted.

Cancalletion policy:

You can cancell your order 24 hours after of placing it. In case you have cancalled your order all transaction fees+other fees charged by your preferred payment method provider will be deducted from your order amount, those fees will be outlined on your refund invoice,the outstadnig order amount will be refunded in 14 days to your payment provider.

Contact details

Smartcorals

Data Protection

Privacy policy
Smartcorals cares about your privacy. I therefore only process data that I need for (improving) my services and carefully handle the information I have collected about you and your use of my services. I never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website of Smartcorals. The effective date for the validity of these conditions is 08/06/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by me, what this information is used for and with whom and under what conditions this information may be shared with third parties. I also explain to you how I store your data and how I protect your data against misuse and what rights you have with regard to the personal data you provide to me.

If you have any questions about my privacy policy, please contact me at info@smartcorals.eu .

About data processing
Below you can read how I process your data, where I store it (or have it stored), which security techniques I use and for whom the data is transparent.

Online store software
My webshop has been developed with software from Webador. Personal data that you make available to me for the benefit of our services will be shared with this party. Webador has access to your data to provide me with (technical) support, they will never use your data for any other purpose. Webador is obliged to take appropriate security measures on the basis of the agreement I have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Webador uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.

Web hosting
I purchase web hosting and e-mail services from Webador. Webador processes personal data on my behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. This is not personal data. Webador has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data.

Payment proccessed by Webador

Webador processes your name, address and residence details and your payment details such as your bank account or credit card number. Webador has taken appropriate technical and organizational measures to protect your personal data.Webador does not store your data longer than permitted by law.

General purpose of the processing
I use your data exclusively for the benefit of my services. This means that the purpose of the processing is always directly related to the assignment you provide. I do not use your data for (targeted) marketing. If you share information with me and I use this information - other than at your request - to contact you at a later time, I will ask you for explicit permission. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and me or an oath or legal obligation.

Automatically collected data
Data that is automatically collected by my website is processed with the aim of further improving my services. This data (for example your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation.
In some cases, Smartcorals can be held to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In such a case I'm forced to share your data, but I will oppose this within the possibilities that the law offers us.

Retention periods
I store your data for as long as you are a customer of me. This means that I keep your customer profile until you indicate that you no longer wish to use my services. If you indicate this to me, I will also regard this as a request to forget. Based on applicable administrative obligations, I must keep invoices with your (personal) data, so I will keep this data for as long as the applicable term runs.

Rights
Pursuant to the applicable Irish and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of me. I explain below which rights these are and how you can invoke these rights.

In principle, to prevent misuse, I only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, I will ask you to identify yourself. I keep records of completed requests, in the event of a forget request i administer anonymized data. You will receive all statements and copies of data in the machine-readable data format that I use within my systems.

You have the right at all times to submit a complaint to the Irish Data Protection Authority if you suspect that I'm using your personal data in the wrong way.

Right of inspection
You always have the right to view the data that I process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to me for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, I will send you a copy of all data with an overview of the processors who hold this data, stating the category under which I have stored this data, at the e-mail address known to me.

Right of rectification
You always have the right to have the data that I process or have processed that relate to your person or that can be traced back to it, adjusted. You can make a request to this effect to me. You will then receive a response to your request within 30 days. If your request is granted, I will send you a confirmation that the data has been changed at the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that I process or have processed that relate to your person or can be traced back to it. You can make a request to this effect to me. You will then receive a response to your request within 30 days. If your request is granted, I will send you a confirmation to the e-mail address known to me that the data will no longer be processed until you lift the restriction.

Right to transferability
You always have the right to have the data that I process or have processed and that relate to your person or can be traced back to it, be carried out by another party. You can make a request to this effect to me. You will then receive a response to your request within 30 days. If your request is granted, I will send you copies or copies of all data about you that I have processed or that have been processed by other processors or third parties on the e-mail address known to me. In all likelihood, I will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Smartcorals. If you object, I will immediately cease data processing pending the handling of your objection. If your objection is well-founded, I will make copies and/or copies of data that i process or have processed available to you and then permanently suspend the processing.

You also have the right not to be subject to automated individual decision-making or profiling. I do not process your data in such a way that this right applies. If you believe that this is the case, please contact me.

Changes to the privacy policy

I reserve the right to change my privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which I process already collected data relating to you, will inform you by e-mail.

Shipping

Delivery to European Union only. Please see the list of EU Counrties with delivery prices in the shipping list. Delivery is by air with UPS 24 hours Express. Receving dates for the order: Tuesday,Wednesday and Thursday,no delivery on public holiday days.

Please do not order from countries not listed in the shipping list. In case you have ordered by mistake from countries not listed your order will be refunded other than transaction costs charged by your preffered paying method provider, unfortunately I can not refund those charges.

No shipping outside of European Union!

Delivery will be conducted for Co.Dublin,Co.Louth and Co.Meath. with a company car with the mutually agreed date and aprox time,you will need to be at home to receive your order. The corals will be in the packaging in less then 10 hours depends on your location,you will receive your corals in plastic bags,the insulated box will not be given to the customer as long as the delivery is carried out by the company car.

Shipping prices

Co.Dublin,Co.Louth&Co.Meath 20€

Ireland 50€

Free shipping from 200€ order for Co.Dublin+Louth+Meath

Free shipping from 400€ order for the rest of Ireland

EU Zone1: Austria Belgium,France, Germany,Luxemburg,Netherlands,Poland&Portugal 78€

EU Zone2: Denmark, Czechia, Italy, Spain, Sweden 85€

EU Zone3: Lihuania 100€

EU Zone1: orders over 500€: Austria Belgium,France, Germany,Luxemburg,Netherlands,Poland&Portugal 40€

EU Zone2: orders over 500€: Denmark, Czechia, Italy, Spain, Sweden 45€

EU Zone3: orders over 500€: Lihuania 60€

Arrival guarantee

Arrival guarantee

Every customer can buy their corals with confidence from Smartcorals.

All corals are hand selected and carefully maintained by myself.
When in doubt about the quality, the coral is immediately removed from the coralfarm.
When packing, each coral is checked again for quality and health.

Arrival guarantee:

Smartcorals guarantees that you always get the coral you ordered in the photo.
If it happens that a coral does not have the quality that I maintain when packing, I will contact you for a solution that will certainly not dissapoint you.
In addition, I provide arrival guarantee.
This means that I guarantee that you will receive the ordered coral in a healthy condition.
If that is not the case, I will come up with a solution.

What should you do if it is not the right coral or the coral is not in the right condition?

Reporting ploicy:

Take a clear picture of the dead or wrong coral in the original packiging and email the picture within 1 hour of delivery time to info@smartcorals.eu and state the article number of the coral you ordered,it can be found on the invoice.Some corals can get injured during delivery it does not mean it is dead,like a broken of sps branch or some injury on an lps,so in that case I'll provide advice how to speed up the heeling progress.In most of the cases injured corals recover fully.

Never throw away a coral without permission from Smartcorals. This will void the warranty.

Never send coral back without permission from Smartcorals. This will void the warranty.Expensieve corals classified by you dead in some cases may will need to be shipped back in a suitable packaging to Smartcorals when it is approved by Smartcorals,return shipping cost will be not refunded!

Without proof of the dead or wrong coral with an extra picture with date and time visible on the picture / please take a screenshot when the details are visible on the picture /, Smartcorals cannot provide credit.

Smartcorals will contact you within 10 working days for a warranty approval result.

If you have approved the warranty, I will contact you for a solution or you will receive the credit on your account.

Shipping costs are not refunded uner no circumstances!

Why only arrival guarantee?

I cannot guarantee the survival of coral in your aquarium. Your dipping and acclimating methods severly affects the corals health, I can not be hold responsible for that.
Light, current and water quality have a severe influence on the color and health of the coral, so that a coral can quickly change color or die.
You are responsible for maintaining the correct water values, which is important for the animals that live there.
Smartcorals therefore only guarantees the proper arrival of the right coral in the right condition.
If you have any further questions, please contact me at info@smartcorals.eu .

Requirements for the warranty:

Address given was correct
The recipient was at home on the day of delivery
Email sent with photo of dead or wrong corals within 1 hours of arrival ,pictured in the original packiging, extra picture with picture details displayed date+time. (Photographs taken of the marine life not in original packiging, will not be accepted).
All photographs need to be clear and not distorted. Photographs that do not clearly show their subject will be unable to be accepted as evidence. (Photographs taken of the marine life not in water, will not be accepted, as some marine life can look distorted/dead out of water).
Failure to be present to sign for your parcel on the first delivery attempt will void all claims. Failure to follow Smartrcorals specified reporting procedure will also void any claims.

FAQs

Coloration of corals will be different than on the picture under different lighting system or under different light system brands or under different light intensity and light spectrum setup.

Please make sure the coral you have orderd is suitable for your reef tank set up and habitat,icluding: light intensity,flow,water chemistry and current animals.

Please acclimate the corals properly to your reef tanks water and light.Inproper acclimatisation proccess will harm the coral and can cause injury or death.

Please note that dipping the coral at time of arrival can cause more harm than benefit in some cases.Dipping the coral for to long period or to high dipping chemical concentration will harm the coral and can cause injury or death.

Return policy

Return of live marine corals and any other live marine creatures is not accepted by SmartCorals under no circumstances.
Return of dry product has to be sent back in the original packiging unopened in a resellable condition within 10 days of delivery date. Refund of returned dry product will be granted after inspection of dry product condition is in an acceptable level,SmartCoral has right to not grant refund of dry product if resellable conditions has not met. Return shipping will not be refunded under no circumstances.

About Smartcorals

I started as a hobbyist few years ago,I was collecting every kinds and types of corals during that period from the most known EU websites and Irish shops, so I would like to take the oppoturnity and thank for all of them to allow me to reach the level to open my webshop. Most of the fraggable corals I aquacultured in my own farm. This webshop will be upgraded constantly to my customers and myself for easier use and accessibility. At the moment my delivery options and photographer equipments and skills are limited but I promise I'll improve those as time will pass and my business will grow. Meanwhile I'm thanking you to visit my website and I hope you will be my happy customer soon.

Business information

Owner: Timea Vecsernyes

Business name: Smart Corals

Registered Address:

9 Westbrook Green,

Naul Road,

Balbriggan,

Co.Dublin,

Ireland,

K32 NW58

Business registered at: Dublin

tel:00/353/89-413-9921

Vat number: it will be displayed on your invoice

email: info@smartcorals.eu

webshop: www.smartcorals.eu

Complaints

In an unlikely event if you are not satisfied with the product or service you received from Smartcorals, please do not hesitate to contact me on info@smartcorals.eu. Please provide your order number, name, contact details and the product or service description you are not satisfied with and you will recieve an answer in 24 hours.

© 2023 - 2025 Smartcorals

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